VoiceJunction

What is Voice Broadcasting?
A Voice Broadcast is a pre-recorded message that you send to your customers via their telephone.

Compared with other communications such as paper mail shots or websites, VoiceJunction is considerably cheaper and more effective. Typically you can achieve more than double the response of paper based campaigns.

What would VoiceJunction do for you?
VoiceJunction has had proven success in the public sector by helping revenues and benefits teams improve their efficiency; contact rates of up to 90% success have been achieved. Voice broadcasting can target your customers:

▪ Clearly and concisely
▪ Quickly and effectively
▪ Efficiently
▪ Greener - no paper, no printing
▪ Cheaper

Need a Contact Database?
INTEC has a comprehensive contact database with over 16 million names, addresses and telephone numbers.

This data can be broken down and supplied for specific areas to allow contact with the maximum number possible in the desired area.

Response Management
VoiceJunction is a complete broadcast management solution that allows you to track your campaign every step of the way. With instant delivery reports available through our online analysis portal, results can be viewed instantly.

Record Your Message
Uploading your voice message could not be easier. Simply call the designated phone number, enter your pin and the message is uploaded directly into your broadcast.

Identify Your Target Group
Existing contact lists can be uploaded quickly and easily through the simple interface.

Decide on Key Responses
When conducting a survey, callers can use their keypads to register certain votes. All responses are recorded in real time.

Send Out Your Broadcast
The web based system doesn’t have any on-site installation. This means that your broadcast can be created and distributed in minutes.

Review Your Responses
The built in reporting facility allows you to monitor all aspects of your broadcast, including:

▪ The success rate of your calls
▪ The key responses chosen
▪ The length of each call
▪ How effective your message was
▪ Cost and remaining credit

All these reports allow you to review the whole campaign and plan your next broadcast more effectively.

Projects and Data
INTEC’s systems and household data mean that we can assist with data profiling and matching, with the option to use VoiceJunction for broadcasting later. We can collate the correct contacts, distribute the broadcast and report back the results saving you time and resources. If you want to find out more about some of our succesful projects then click the links below.

▪ Coventry City Council - VRA Calls
▪ Preston City Council - Council Tax Search
▪ Fife Council - ASB Survey

Revenues and Benefits
For local government, VoiceJunction will allow you to contact the constituents within your area. This could be to advise them of such things as:

▪ Benefits they may be entitled to
▪ Council tax discounts/reminders
▪ Refuse collections
▪ Home Insulation Grants

With the built in transfer system a customer can be passed directly to your service centre thereby improving efficiency and call back rates. This gives improvements for key indicators of providing effective service to customers.

Public Information
You can also use VoiceJunction to advise customers in your area of changes to your services or contact details.

To visit the VoiceJunction website, please click here.