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Feature
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Benefit
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- Detailed case management system with unlimited notes, links and diary events
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- Allows all information relating to a fraud case to be stored at a central place, enabling information to be retrieved quickly and easily. Reduces the possibility of information being lost.
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- Case-level diary indicating complete, outstanding and overdue tasks with automatic follow-on events
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- Important tasks are completed when they should be. Built-in workflow tools ensure that basic rules and procedures are followed in sequence. Reduces the likelihood of administrative/procedural errors.
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- Automatic document production and emailing
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- Case information is merged automatically into documents, reducing risk of errors and ensuring integrity of documentary evidence.
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- User-definable fields and drop-down values
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- The system can be expanded and configured to suit the needs of the organisations. New field values can be created and existing fields can be customised according to individual requirements.
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- Advanced security features, such as auditing and date and time stamped notes.
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- The system ensures that the security and integrity of investigation information is maintained at all times.
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- Internal messaging and alert notification
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- Officers and managers alike can tag notes and information against a case to reduce the need for manual communications and un-audited emails.
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- Fully customisable report writer enables reports to be created, designed, copied and manipulated.
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- A wealth of management information can be created and analysed quickly and easily. Information can be exported to other formats (e.g. spreadsheet) for detailed assessment.
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- WIB, legal action, prosecutions, cautions and sanctions recorded and are available for electronic output.
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- Full case detail, including prosecutions, legal actions and sanctions information can be stored in the case database to enable fraud teams to review each case holistically.
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- Alert system for overdue diary events.
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- Overdue diary events are automatically brought to the attention of the manager to ensure that quality of service is maintained.
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- Interview and tape management.
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- Ensures that all evidence relating to a case is managed properly and conforms to standards.
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- Compliant with Data Protection Act and other relevant legislation.
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- The system complies with the DPA and FOI acts, ensuring that information is captured, recorded and presented in the correct manner.
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- CPA and legislative reporting.
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- Built-in reporting allows time saving on standard reports production enabling effective time management.
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