InCase Benefits - Benefit Fraud Case Management Solution

InCase Benefits is a case management system designed specifically for housing benefit fraud teams.

Power & Performance
InCase Benefits gives you the tools to ensure that cases are managed and investigated quickly and effectively.

▪ Advanced case management
▪ Officer diary with key event monitoring and alerts
▪ Automatic document production
▪ Case level image and file storage
▪ Advanced report writer
▪ Internal messaging and notes
▪ Comprehensive security and auditing
▪ Links to existing Housing Benefit data
▪ CPA monitoring

InCase Benefits meets the needs of investigators, administrators and managers in a single, integrated solution.

Investigation Tools
InCase Benefits contains a powerful subject database, which enables a claimant and multiple addresses, landlords, associates and employers to be linked to case records.

Information associated with a partner, employer, landlord or other third party is linked and is the available to all officers at any time.

Detailed Investigation
The system enables virtually unlimited notes, diary events, documents, interviews and officer actions to be recorded in a case and linked to other areas of the system.

Information Management
The intelligence information contained in the database can be searched, sorted and filtered easily, enabling officers to find the information they need quickly and prioritise workloads.

Diary & Events
incasebenefits has a comprehensive diary system, which can be used to manage each investigation according to defined standards and procedures.

▪ Scheduling of officer visits
▪ Workflow features
▪ Automatic task reminders
▪ Improved time management
▪ Manager and officer alerts
▪ Automated document creation

Best Practice
InCase Benefits supports procedural work-flow required for investigations in order to correctly complete evidential files.

Reporting
Built-in reports and a fully-customisable report writer enable information to be extracted quickly and easily. CPA, WIB and disclosure schedules are produced from standard reports.

automatic document production Case information is merged into custom documents, reducing the risk of errors and ensuring integrity of evidence.

Management Alerts
Outstanding or overdue tasks are automatically displayed on the manager’s desktop to ensure that important events are completed effectively.

Easy-to-Use
InCase Benefits has a simple and familiar user-interface, designed to reduce training costs and improve productivity.

Overpayments, sanctions, legal actions, cautions and prosecutions can be stored against cases with interviews and tape records.

Management Information
InCase Benefits includes an advanced reporting system that allows
information to be analysed to find trends and patterns.