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Feature
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Benefit
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- Detailed case management system with unlimited notes, links and diary events
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- Allows all information relating to ASB to be stored at a central place, enabling information to be retrieved quickly and easily. Reduces the possibility of information being lost
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- Intelligence database allows links between different information types
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- Rich intelligence can be discovered and recorded in the database to allow case workers to visulaise patterns of behaviour. Links can be established between information such as people, cases, organisations and addresses. Pro-active intestigations can be considered and carried out based on intelligent data
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- Automatic document production and emailing
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- Case information is merged automatically into documents, reducing risk of errors and ensuring integrity of documentary evidence
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- Case-level diary indicating complete, outstanding and overdue tasks with automatic follow-on events
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- Important tasks are completed when they should be. Built-in workflow tools ensure that basic rules and procedures are followed in sequence. Reduces the likelihood of administrative/procedural errors
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- Advanced security features, such as auditing and date and time stamped notes
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- The system ensures that the security and integrity of investigation information is maintained at all times
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- Prosecution and breach information records
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- Full case detail, including prosecutions, legal actions and breach information can be stored in the database to enable ASB teams to holistically work cases
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- Fully customisable report writer enables reports to be created, designed, copied and manipulated
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- A wealth of management information can be created and analysed quickly and easily. Information can be exported to other formats (e.g. spreadsheet) for detailed assessment
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- User-definable fields and drop-down values
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- The system can be expanded and configured to suit the needs of the organisations. New field values can be created and existing fields can be customised according to individual requirements
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- Alert system for overdue diary events
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- Overdue diary events are automatically brought to the attention of the manager to ensure that quality of service is maintained
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- Interview and tape management
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- Ensures that all evidence relating to a case is managed properly and conforms to standards
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- Compliant with Data Protection Act and other relevant legislation
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- The system complies with the DPA and FOI acts, ensuring that information is captured, recorded and presented in the correct manner
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