Products

For many years benefit fraud teams have produced numerous reports and statistics for their member authorities and DWP. There has never been a central repository of data or the tools to break down all the information that is provided.

INTEC have produced a web based system for the collection and analysis of fraud related data. Tools are available to not only analyse the information provided, but to also collect the required detail that is needed to standardise the output.

The INTEC benchmarking and searching system (iBMS) has two key user functions; to provide analytics and to allow searching across data nationally.

The summary analytics allow breakdown of key data by single/multiple authorities, by department and by varying case details. Analysis of case referrals, closures and ongoing investigations can be viewed graphically by different criteria. Read More...

InCase Intelligence is the latest enhancement of our market leading InCase brand. The Intelligence version combines InCase’s advanced case management functionality with a powerful subject database and a vast array of customisable screens to ensure it can easily be adapted to suit any department’s needs. Due to the changing nature of a team’s role in identifying and managing an investigation process, InCase has adapted to allow multi department access to a single or multi database system. Through secure access and case level lockdown the InCase system will allow users to manage cases with complete confidence. Read more.

InCase Intelligence (Financial Investigations Module) designed in conjunction with Trafford Council, this new module allows for Financial Investigations teams to thoroughly manage their cases. The module will guide the investigator from referral to completion, storing evidence and checks along the way. For more information on this click here.

InCase Intelligence (BFPI Module) designed in conjunction with Renfrewshire Council, this new module combines over 20 seperate reports and merges all the data into a single Microsoft Excel file. For more information on this click here.

InCase Intelligence (HBRF Module) is one of our latest tools designed to make completing your HBRF retun as simple as clicking a mouse. For more information on this click here.

InSearch Intelligence is the latest enhancement of the InSearch brand. It combines the proven functionality of the existing system with a corporate data mining solution aimed at meeting the demand for proactive searches.

Intelligence has been designed to work with the new Single Housing Benefit Extract (SHBE) and, as such comes with standard import profile to allow your data to be uploaded quickly and effectively.

The software also has advanced file handling functionality that allows the import of text based files from any source within your organisation. This new ‘profile’ is then stored to allow future data extracts to be imported.

Data mining searches can be carried out across multiple departments to identify potential matches across your whole service. For example, those claiming benefits as a single person whilst declaring a partner on the council tax database, can be matched. Read more.

InForm Benefits is designed to work as a web based benefit claims system or as a dedicated mobile forms solution. Both work to ensure claims are recorded and processed accurately with maximum efficiencies and economy.

Online processing helps improve claim processing by allowing the customers to complete their claim from the comfort of their home.

Typically a form can take over 30 minutes to complete, inform benefits automatically saves data at each step of the process so that the customer can return to complete the form. Read more.

InCase Exchange is a corporate data handling solution designed specifically for public sector organisations.

In 2000, the FoI Act was passed with the main purpose to promote greater openness by public authorities. All incoming requests should be logged and assigned to an officer within the LA. Current legislation states that FoI and EIR requests should be processed in no more than 20 days, with DPA requests given a longer turnaround time of 40 days. InCase is built with future changes in mind, allowing users to configure these timescales should the need arise.

SurveyFish is the latest addition to INTEC’s application suite. It is an advanced survey management tool capable of managing the full survey life cycle from survey design, to online publication & collection.

The powerful analysis module gives you all the functionality you need to interrogate your data thoroughly. All results are shown in easy to follow graphs or pie charts, with the option to include a table view as well. The ‘Standards’ option allows you to track your results against internal or legislative targets. This is turn means you can clearly review where you service is doing well or indeed falling short.

SurveyFish doesn’t just stop there though, the ‘Action Plan’ feature means you can produce detailed reports on what you service is doing wrong and the actions you are taking to overcome these areas. All Action Plans can easily be printed off in full at a moment’s notice should your service/organisation come under review for external parties. Read More

InCase Benefits has been the market leading solution for HB fraud investigations for the last decade. Its comprehensive case management functionality and reporting tools have led to InCase being used in over 100 local authorities and is currently in use in the majority of fraud teams in London Boroughs. Read more.

** [NEW] ** InCase Benefits (Financial Investigations Module) designed in conjunction with Trafford Council, this new module allows for Financial Investigations teams to thoroughly manage their cases. The module will guide the investigator from referral to completion, storing evidence and checks along the way. For more information on this click here.

InCase Benefits (HBRF Module) is one of our latest tools designed to make completing your HBRF retun as simple as clicking a mouse. For more information on this click here.

InCase Benefits (BFPI Module) designed in conjunction with Renfrewshire Council, this new module combines over 20 seperate reports and merges all the data into a single Microsoft Excel file. For more information on this click here.

VoiceJunction is INTEC’s brand new voice broadcasting system. Using the latest technology, VoiceJunction allows you to send a pre-recorded voice message to thousands of people within a very short time frame.

Voice Broadcasting means that your customers get the message you want to send, direct from you and exactly as you recorded it. With built in call transfer options, your customers can have the option to be connected direct to one of your customer service agents. The reporting module allows you to track every aspect of your campaign to see how many people listened to your message and how effective the message itself was.

This technology has proven track record in a number of areas and has shown to be far more successful, at getting responses, than other forms of communication. The call planning option, allows you to decide when calls will be made and how many times they call will be repeated on unsuccessful calls. It can be used for any purpose from council tax reminders & benefit claim updates, to leisure services and disaster recovery.

Data Services

If you do not have the contact telephone numbers for your customers then INTEC can provide one of two services.

• Data Matching – We can cross reference your address files and match available numbers to the addresses
• Regional Information – We can also provide you with a list of contact names and number for your area.

InCase ASBO gives you a powerful case management solution that meets the needs of a demanding ASB team. Designed for a small to medium size team InCase ASBO will give officers the tools they need whilst providing all the management statics. Used correctly and InCase ASBO will help drive your referrals and investigation process. Read more.

InCheck is the complete PVP (Potentially Violent Person) register that meets all of the Data Protection Act regulations, whilst giving every employee the ability to check if the person they are visiting has any recorded history of violent/threatening behaviour. These search mechanisms include e-mail, secure intranet/internet & batch file checking.

InCheck compliments any existing procedures for dealing with requests for information or storage of further details on an individual. Through subject access requests and secure access, InCheck allows auditing of all access to person, address, incident information that has been entered or queried on the system. Read more.

InControl Risks gives you the functionality to objectively assess every referral sent into your team giving you a recommendation within seconds. This software can be adapted to suit your own scoring matrix, falling into line with all your current procedures. As InControl risks is fully integrated with InSearch & InCase it means the time taken from referral to the investigation starting can be dramatically reduced. Read more.

Practis is a dedicated Patient Administration System designed for hospices. The software allows you to easily track all treatments and therapies that the patient has been prescribed and is fully compliant with all current the MDS statistics. Designed along with St Ann’s Hospice in Manchester, the software tracks patient referrals, treatments and therapies and then within seconds allows for the MDS returns to be generated in order to meet funding requirements. Read more.